Public trust in the travel industry has plunged to an all-time low as airlines and holiday companies continue to deny and delay refunds for coronavirus cancellations, in breach of the law, according to new research from a UK consumer group.
The latest consumer insight tracker from Which? reveals that trust in airlines and holiday companies has slumped from a net score of nine in February 2020 to -12 in May 2020, a fall of 21 points and the lowest in the seven years of collecting the data.
Singapore sentences man to death via Zoom call
The global growth of renewable energy will slow for the first time in 20 years due to the impact of the coronavirus pandemic, which will “hurt but not halt” the rise of clean energy.
The world’s energy watchdog has warned that developers will build fewer wind farms and solar energy projects this year compared with a record roll out of renewables in 2019.
But a rebound is possible in 2021, according to the International Energy Agency (IEA), if critical government decisions made within the next few months support a green economic recovery from the pandemic.
New figures from the IEA predict that the world will grow its capacity of renewable energy by 6% or 167 GW this year. The forecast growth is 13% less than the amount of new capacity which started up in 2019.
The slowdown is likely to be more severe in Europe. The IEA expects the amount of new renewable energy rolling out this year to fall by a third to its lowest annual growth rate since 1996.
Contact tracers lack knowledge about Covid-19 job
They were hailed as stepping up to serve their country, with all the “rigorous” and “detailed” instruction needed for such an important role – but a programme to train thousands of contact-tracers to help control the spread of coronavirus has been described as shambolic and inadequate by recruits.
People hired to contact those exposed to someone with Covid-19 and advise them to self-isolate have reported spending days just trying to log into the online system, and virtual training sessions that left participants unclear about their roles.
New contact tracers have been told to rely on a two-page script and a list of frequently asked questions, both seen by the Guardian. When one taking part in a training session, run by contact centre company Sitel, asked for guidance on how to speak with somebody whose loved one had died of coronavirus, they were reportedly told to look at YouTube videos on the topic.