Lorry driver moves out of freezing flat to live in his van after being left in cold by Ovo Energy


A lorry driver who says he was left without any energy for three months has chosen to become homeless and live in his van, rather than in his ‘freezing’ flat.

Darryl Moore, 32, handed in his notice for his flat of five years in Upton, Dorset, on Monday after claiming a gas supplier left him in the cold due to payment errors.

The lorry driver is on the road five days of the week, and has instead decided to live out of a van that he has been fitting out for the last year rather than stay in his cold flat.

The father-of-one claims that energy supplier OVO’s repeated failure to repair his energy billing system has even left him unable to see his eight month old daughter who can’t spend time in his freezing flat.

He says the issue is the fault of a pay-as-you-go meter that was fitted in 2020 when his energy supplier Spark Energy was purchased by OVO Energy.

The meter suffered from faults as far back as December 2020 when it left him without any heating, hot water or gas for his hob for over two weeks.

Darryl Moore, 32, handed in his notice for his flat of five years in Upton, Dorset, on Monday after claiming a gas supplier left him in the cold due to payment errors

Darryl Moore, 32, handed in his notice for his flat of five years in Upton, Dorset, on Monday after claiming a gas supplier left him in the cold due to payment errors

He said: 'At least my van has a diesel heater I can use to stay warm. I've been doing a camper conversion on the van for all of this year, and when it got to the point where I had no gas I realised the van was warmer than my flat'

He said: ‘At least my van has a diesel heater I can use to stay warm. I’ve been doing a camper conversion on the van for all of this year, and when it got to the point where I had no gas I realised the van was warmer than my flat’

The father-of-one claims that energy supplier OVO's repeated failure to repair his energy billing system has even left him unable to see his eight month old daughter

The father-of-one claims that energy supplier OVO’s repeated failure to repair his energy billing system has even left him unable to see his eight month old daughter

After a complaint to the company and the energy ombudsman, the issue was thankfully resolved – but this time round he says he wasn’t so lucky.

He says after paying to top up his gas in August, the billing system failed to sync up with his smart meter, leaving him without any gas again on August 23 this year.

Darryl said: ‘I topped up my meter, it took the money out of my account, but the top up didn’t go through to my smart meter – so my account then said I had no credit and started to go into credit.

‘It started to build up debt, and then it cut off my gas. Last time I put a post on Facebook and it got shared so much that someone from OVO contacted me and fixed the issue.

‘That time I was lucky too as I took it to the ombudsman and I got compensated for the cost of the energy. After that the meter worked fine until August.

‘On the 23rd I topped up my gas again, and the top up didn’t go through. I didn’t know about that, so I then went to work for the week. When I came back I noticed I was in debt again.

‘The debt was only £10, but I was annoyed that it had not worked again so I decided not to pay because it’s a smart meter – it should be reading my top ups.

‘I contacted the complaints system at SSE to ask where my top up was, and they said that my top up had gone through – even though my smart meter was saying it hadn’t.

‘After that, I didn’t hear anything from them. I later checked and the last top up hadn’t been since July.’

Despite complaining to OVO twice, and then later the energy ombudsman, Mr Moore was told that an engineer would take up to three months to help fix the issue by OVO.

He says the issue is the fault of a pay-as-you-go meter that was fitted in 2020 when his energy supplier Spark Energy was purchased by OVO Energy

He says the issue is the fault of a pay-as-you-go meter that was fitted in 2020 when his energy supplier Spark Energy was purchased by OVO Energy

Mr Moore was given a £50 top up code for his meter that put the heating back on - but says that no engineer has visited to look at the issue meaning it is only a temporary fix

Mr Moore was given a £50 top up code for his meter that put the heating back on – but says that no engineer has visited to look at the issue meaning it is only a temporary fix

After he received no response from the energy ombudsman, he later complained again and was told that the wait would be even longer as there were no available engineer slots for him to take.

Faced with freezing in December or more drastic action, he has now opted to live in a converted van he intends to stay in for the next year.

He said: ‘At least my van has a diesel heater I can use to stay warm. I’ve been doing a camper conversion on the van for all of this year, and when it got to the point where I had no gas I realised the van was warmer than my flat.

‘I decided I might as well stay in my van. The only downside is I have to get rid of all my furniture, some of which I’m still paying for and will have to sell for a big loss.

‘I’d rather do that though than pay for storage or stay in a flat that I can’t heat. I’d rather live on a campsite in my van – but it’s pretty shocking I’m basically making myself homeless.’

Thankfully for now the has supply has been restored to the flat after the incident was reported by the local press.

Mr Moore was given a £50 top up code for his meter that put the heating back on – but says that no engineer has visited to look at the issue meaning it is only a temporary fix.

An OVO spokesperson said: ‘We’re very sorry to Mr Moore for the shortfalls in service. We can confirm his meter is now working following a visit from an engineer and he’s back on supply.’

Ovo customers have received £80,000 bills since SSE takeover

£44,800

One woman told The Guardian that she was informed that she owed £44,800 for two months’ supply of energy for her one-bedroom flat. 

Ovo admitted that meter reading errors have impacted certain customers, claiming problems with some accounts that were transferred to Ovo after it bought SSE’s retail division in 2020 were the issue.

£79,580.45 

 One man was told he was paying £79,580.45 per hour for gas on his smart meter. 

Taking to Twitter, the customer, Andy Liggins, wrote: ‘I knew rates were going up but…’ and shared a photo of his meter. 

 £28,500.47

Victoria DeLuis said on Twitter that she was being charged £28,500.47 per hour for gas since installing her smart meter. 

Speaking on the social media platform, she wrote: ‘So, today I relented and finally had a SMART meter installed. I am using £28,500.47 per HOUR in gas! 

‘I don’t even have the heating on. Called @OVOEnergy and I have to call back Tuesday and hopefully they will be able to sort it out!!!’ 

  When did the takeover happen?

  •  Ovo acquired SSE and its 5million customers in 2020
  • The supplier insisted customers would not be affected by the takeover and would not suffer higher payments 
  • The takeover included energy, phone and broadband customers
  • The sale was completed for £500m
  • SSE receiving £400million of cash up-front whilst Ovo will pay a further £100million through loan notes. 



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